Public Tours

Do the tours go ahead even in bad weather?

Yes, our tours always run, rain or shine! Please make sure you have weather-appropriate clothing and an umbrella if rain is forecast.

Are there any breaks on the tour?

All of our three-hour public tours include a 15-minute refreshment/bathroom break. Longer tours have longer breaks.

Is there a maximum group size for the tour?

Different tours have different group sizes. We understand that group size affects your individual experience of the tour and we also wish to avoid large groups as we move into the post-Covid period.

Which languages do you offer?

All of our public tours run in English.

Our private tours can be offered in English, German, Spanish, Italian, Swedish, Hebrew and Portuguese.

Can children attend?

Of course! The tours are designed for adults, but children are always welcome. Things to bear in mind would be the duration of the tour, the tour topic and the age of your child.

Are the tours wheelchair accessible?

All of our tours can be made wheelchair accessible, except for Potsdam (which can be adapted for a private tour). If you are a wheelchair user, it would be a great help if you could let us know before your tour so that your guide can incorporate your needs while planning the route.

Do we go inside the museums/sights?

These are street-level tours, so we prioritise taking you to sights that are either open-air or have free entry.

How do we get around?

We will either walk or make use of Berlin’s excellent public transport system.

How do I get a public transport ticket?

Berlin is divided into three fare zones: A, B and C. Tickets can be purchased for zones AB, BC or ABC. You can buy a single-trip ticket or a 24-hour ticket.
You can purchase tickets either:

1) At a machine: these are located in all S-Bahn and U-Bahn stations, as well as on trams. On buses, you can also have a go at practising your German with the driver: “AB, bitte”;

2) On the BVG app, which is available in English.

More information is available in English on the BVG website:

If this all feels too much, no worries! Just get yourself to the meeting point before your tour and our guide will assist you in purchasing the right ticket for your tour.

A word of advice: remember to validate your ticket by stamping it at the machine next to the ticket machines. Otherwise, you might get a €60 fine!

Is transport included in the ticket price?

Public transport tickets are not included in the price of the tours. The type of transport ticket you will need is listed in the “Quick Overview” section of the relevant tour page. Here is a quick rundown of the tours:

  • Explore Berlin – no ticket required
  • Third Reich – no ticket required
  • Cold War – AB single ticket
  • Sachsenhausen – ABC 24-hour ticket
  • Berlin Today – AB 24-hour ticket
  • Potsdam – ABC 24-hour ticket

Do you provide food and drinks?

Food and drinks are not included in the price of the tours. For the Sachsenhausen former concentration camp tour, please bring your own food and drink with you, as there is nowhere to buy refreshments at the site. On other tours, there will be a break midway through the tour, during which time you can buy drinks and food (and have a bathroom break).

Can we bring our dog on the walking tour?

Sorry, but no. Although we love dogs, there are a lot of folk out there who really don’t.

Can I pay in cash?

We only accept pre-bookings.

Private Tours

Do you pick us up at our hotel?

Private tour customers can arrange for a hotel pick-up – just make sure you provide your hotel information when you book the tour. You can also choose to meet your guide at our meeting point on Reichstagufer 17 if that makes more sense for the logistics of your tour.

Do you offer customised private tours?

Yes! We would be delighted to put together a customised private tour to suit your specific interests. Our expert guides are specialists in all manner of Berlin-related subjects – give us a call or email us and we will match you up with the best guide available.

Meeting Point

Where do the tours begin?

Our public tours begin at our meeting point: on the square next to the Tränenpalast (Palace of Tears), Reichstagufer 17, near Friedrichstraße train station. You will see our guide wearing a blue lanyard and yellow name tag.

Our Pergamon and Neues Museum tour meeting point is at the bottom of the steps of the James Simon Gallery, on Bodestraße, Museum Island.

I am at the meeting point but I cannot see the guide.

The guide will be on the square next to the Tränenpalast (Palace of Tears), facing Friedrichstraße train station. They will be wearing a blue lanyard and yellow nametag.

If you still cannot see them, please call us on +49 30 692 3149 and we will try to direct you.

I am running late, now what?

If you know in advance that you will be late, please call us on our office mobile phone +49 30 692 3149 so we can decide on the best course of action. Sometimes rescheduling is the better option.

Unfortunately, if you arrive at the meeting point late and the group has already left, there is no way to contact the guide. In this instance, you can call us and we will do our utmost to reschedule your tour for another day.

Cancellations and Refunds

What is your cancellation policy?

For our public group tours you can cancel at any time up until 24 hours before your tour and receive a 100% refund. This means if your tour is starting at 10am, you must email or call us to cancel your booking before 10am the day before in order to qualify for your refund.

For our PRIVATE tours you can cancel at any time up until 48 hours before your tour starting time and receive a 100% refund. This means that you must email or call us to cancel your booking up to 48 hrs before the starting date/time in order to qualify for your refund.

How can I get a refund?

If you cancel at least 24 hours (72 hrs for private tours) before the start of your tour, you will be entitled to a full refund. If you have booked through our website, your refund will be issued by PayPal or Stripe (our secure credit card handling partners) and your refund may appear under their name on your bank statement.

If you have booked a tour through an online travel agent such as Get Your Guide or Viator, please contact them to initiate your refund directly through their customer service.