FAQ

The Public Tours

Do the tours run despite bad weather?

Yes, our tours run rain or shine! Please make sure you have weather appropriate clothing and an umbrella in case you need it.

Are there any breaks on the tour?

All of our 3-hour public tours include a 15 minute refreshment/bathroom break! Longer tours have longer breaks.

Is there a maximum group size for the tour?

Most of our public tours have a maximum of 15 people in order to keep groups small and so that we can socially distance ourselves during the tour.

What languages do you offer?

Our public tours are all offered in English.

 

Our private tours can be offered in English, German, Spanish, Italian, Swedish, Hebrew and Portuguese.

Can children attend?

Of course! The tours are designed for adults, but children are always welcome! Things to consider for yourself would be the length of the tour, the tour topic and age of your child.

Are the tours wheelchair accessible?

All of our tours can be made wheelchair accessible, except for Potsdam (which can be adapted for a Private tour). If you are a wheelchair user, it would be a great help to let us know before your tour so that we can inform the guide to plan the route while incorporating your needs!

Do we go inside the museums/sights?

These are street level tours so we prioritise bringing you to sights that are either open-air or free entry.

How do we get around?

We will either walk or make use of Berlin’s excellent public transportation system!

How do I get a transportation ticket?

Berlin is divided into 3 zones: A, B and C. These are divided up into AB, BC or ABC. These are then further divided into “Single-trip or 24hr all-day” tickets.

 

You can purchase tickets either:

1) At a machine (these are located in all s-bahn & u-bahn stations, on trams, and you can also have a go at practicing your German on a bus with the driver: “AB bitte”)

2) On the BVG app, which is available in English

If this all feels too much, no worries! Just get yourself to the meeting point before your tour and our guide will assist you in purchasing the right ticket for your tour!

 

A word of advice: do not forget to validate your ticket! There is a stamp-machine next to where you get your ticket. Otherwise, you might get a €60 fine!

Is the transportation fee included in the ticket price?

Transport tickets are not included in the price of the tours. The type of transport ticket you will need is listed in the “Quick Overview” section of the tour page. Here is a rundown of the tours:

 

  • Explore Berlin – no ticket required
  • Third Reich – AB single
  • Cold War – AB single
  • Sachsenhausen – ABC all day
  • Berlin Today – AB all day
  • Jewish Berlin – no ticket required
  • Potsdam – ABC all day

 

Are food and drinks included?

Food and drinks are not included in the price of the tours. For the Sachsenhausen tour, please bring along food and drink with you as there is nowehere to buy them once we get down to the camp. For other tours, there will be a break midway through the tour where you can buy some drinks and food (and have a bathroom break!).

Can I pay in cash?

We only accept pre-bookings during this time.

The Private Tours

Can I get a hotel pickup?

Private tour customers can avail of a hotel pickup- just make sure you put in your hotel information when you book the tour! You can also choose to meet at our meeting point on Reichstagufer 17 if that makes more sense for the logistics of your tour!

Do you do customised tours?

We would be delighted to put together a customised private tour to suit your specific interests. We have guides who are specialists in all sorts of areas related to Berlin, so give us a call or email us and we will match you up with the best guide available.

The Meeting Point

Where do the tours begin?

Our public tours begin from our meeting point: on the square next to the Palace of Tears, Reichstagufer 17. You will see our guide wearing a blue lanyard and yellow name tag!

Our Pergamon and New Museum tour meeting point is at the bottom of the stairs of the James Simon Gallery on Museum Island, Bodestrasse.

I am at the meeting point but I cannot see the guide

The guide will be on the square next to the Palace of Tears, facing Friedrichstrasse train station. They will be wearing a blue lanyard and yellow name tag! If you still cannot see them, please call us on +49306923149 and we will try to direct you.

I am running late, now what?

If you know in advance that you will be late, give us a call on our office mobile phone +49306923149 so we can evaluate what best to do. Sometimes re-scheduling is the better option.

If you show up to the meeting point late and the group is gone, there is no way to contact the guide once the tour has begun. Therefore you can call us and we will try to re-schedule your tour for another day.

Cancellations and Refunds

What is your cancellation policy?

You can cancel at anytime up until 24 hours before your tour and receive a 100% refund. This means if your tour is happening at 10am, you must email or call us to cancel your booking before 10am the day before.

How can I get a refund?

If you have cancelled your tour before 24 hours, you will be entitled to a full refund. If you have booked through our website, your refund with be issued by Paypal or Stripe (our secure creditcard handling partners) and you may see your refund come up under their name on your bank statement.

 

If you have booked a tour through an online travel agent such as Get Your Guide or Viator, they are responsible for your payment and therefore you will have to initiate your refund directly through their customer service.

COVID-19 Policy

What safety measures are you taking on the tour?

We have been following the government guidelines throughout the pandemic to make sure our guests and are guides are safe. Those guidelines currently are:

  • Face masks required for travelers in public areas
  • Hand sanitizer available to travelers and guides
  • Social distancing enforced throughout experience

What are the local restrictions?

For the most up-to-date information on how Berlin is handling things, please go to: https://www.berlin.de/corona/en/measures/